FAQ
When can I expect a response to my questions/order?
We strive to respond by email to all inquiries and orders within 24-48 hours.
How long will it take before I receive my order?
If all the required information as been submitted by you when ordering and payment has been made, you should receive your order within 7-14 business days. If the products you choose are out of stock, we will advise you as soon as possible and your credit card will not be charged. At each stage of the order/shipping process, the timely submission of complete and accurate information will expedite the prompt delivery of the product.
How can I track my order after it has been shipped from the warehouse?
After you place your order, we will send you an email to confirm the receipt of your order and provide you with an order number, which allows you to check on your order status via our shipping partner.
How does order tracking work?
We will email you with an airmail tracking number depending on which option you use to ship your products. It normally takes 3-7 days to ship the products by courier. Transit times vary according to destination. We will provide you with a reference number and you can check your parcel via the shipper websites.
Do you accept credit cards?
Yes, we accept credit cards through the online payment gateway on our website. We accept Visa, Master Card and American Express. We do not charge your credit card until we confirm your order and ship the product from our warehouse.
Is the credit card payment safe and secure?
Yes, credit card payments via our website are safe and secure. Our payment gateway is through Authorize.Net.
Authorize.Net
Authorize.Net is committed to safeguarding all customer information and combating fraud. They have implemented industry leading security initiatives, and customers are protected by the strongest encryption methods and security protocols available. Authorize.Net uses the latest 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Securing Customer Data
Authorize.net employs industry leading encryption hardware and software methods and security protocols to protect customer information. They are certified as compliant with the Payment Card Industry (PCI) Data Security Standard.
Preventing Fraud
Authorize.net's Fraud Management Department is committed to providing customers with best practices to prevent fraud. Industry initiatives such as Address Verification Service (AVS) and Card Code Verification (CCV/CVV2/CID) provide a high level of protection as part of their standard payment gateway features.
Are my credit card details confidential and secure?
Yes, those details are confidential and secure. Your credit card details will only be seen by the processing bank - no other party (including us) can see your complete card details.
Will my personal information be seen by or sold to other parties?
No. The personal information you supply will be kept strictly confidential and be used only to process your order. We will not sell/share/distribute your information to any third parties.
How can I find more details on the products?
Our website has complete product descriptions and information. Simply click the thumbnail image of the product and the details of the products will be displayed. If you need additional information, please feel free to contact us at info@mywiseguides.com.
What is your return policy?
If for any reason you are not satisfied with the product and would like to return it, you can return or exchange it within 7 days of receiving the product. All damaged and/or unsatisfactory items should be returned to us in full. You will be responsible for shipping and other handling charges, as well as taxes and tariffs from your side. Email us at info@mywiseguides.com and explain the problem and we will be in touch at the earliest opportunity.
Can I modify or change my order?
If, for any reason, you would like to change or cancel an order already submitted, please notify us by email as soon as possible at info@mywiseguides.com. However, if the order has been shipped from our warehouse you will not be able to change or cancel the order.
I can't find the answer I am looking for.
Please feel free to email us at info@mywiseguides.com. We are happy to be of assistance.
Testimonials
The My Wise Guide Health Organizer is very comprehensive and easy to use. Everyone would benefit from having their health information in one place especially since our memories sometimes fail us. I've completed my guide and I'm now recommending it to all my family and friends!
Are you
Prepared?
Emergencies aren’t planned. Don’t leave things to chance. This card just might save your life so be prepared. It has the critical information a medical professional will need to treat you. Complete this quick reference medical card and carry it in your wallet.
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Help Camp Korey
My Wise Guides donates 10% of all profits to Camp Korey-a Paul Newman Hole in the Wall Camp in Washington State. You can help this great cause by giving the gift of empowerment to a child suffering from a life threatening illness. With your donation of $39.99, we'll send one child a Health File.
